Welcome to the Tramo FAQ page! Here, we have compiled a list of frequently asked questions to provide you with quick and helpful answers. Whether you are a customer or an agent using Tramo’s innovative services, this page aims to address common inquiries and provide valuable information. Explore the sections below to find answers to your queries about our products, services, security measures, and more. If you don’t find what you’re looking for, please don’t hesitate to reach out to our dedicated support team for further assistance. We are here to ensure your experience with Tramo is seamless and successful.
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Your electricity provider will take 2 days to update your successful bill payment on their portal. You can check the final status on the portal after 3 or 4 days. (Important: Please always pay your electricity bill on or before the due date.)
What happens if my transaction is getting pending?Tramo Admin2023-06-08T12:19:52+00:00
This issue occurs only when ID is locked, for this issue we need to contact to our Distributor, Master distributor or Helpline Number: 0120-4315451, 0120-4315450; Email Id: email@example.com (From registered mobile or Email)
Is the beneficiary customer also required to register for DMT or IMPS?Tramo Admin2023-06-08T12:16:40+00:00
Customer can lodge complaints pertaining to DMT transactions through TRAMO TECHNOLAB access points. Beneficiaries have to reach to their respective banks for any complaint while receiving the fund once successfully remitted by the remitter.
Will the DMT can be initiated for deleted beneficiary?Tramo Admin2023-06-08T12:14:55+00:00
For any reason, if the DMT transaction has not processed or reflecting as pending, customer has to approach TRAMO TECHNOLAB access Point ( Helpline Number:0120-4315451,4315450; Email Id: firstname.lastname@example.org) to initiate refund process.
Will customer receive any intimation from the bank for completion of transaction?Tramo Admin2023-06-08T12:13:36+00:00
The funds will be remitted to the account details provided by the customer and the bank will not be liable for any wrong credit to the beneficiary as the bank relies completely on the details shared by the customer.
What is an IFSC code and is it mandatory?Tramo Admin2023-06-08T12:09:30+00:00
YES, IFSC Code is mandatory. IFSC is short form for Indian Financial System Code and represents the Bank. This 11-character code helps to identify the individual bank branches that participate in the various online money transfer options like NEFT and RTGS.
First 4 Digit
Last 6 Digits
Total 11 Digits
What all details required to register the Beneficiary in DMT?Tramo Admin2023-06-08T12:06:32+00:00
For remitting funds through Direct Money Transfer (DMT) the customer should not have an active account with the TRAMO TECHNOLAB
And can remit to any bank account holder, which is in contrast to the existing traditional fund transfer services.
What are the benefits of being a TRAMO TECHNOLAB Retailer or Distributor?Tramo Admin2023-06-08T11:55:36+00:00
A TRAMO TECHNOLAB retail outlets is shop where every customer will avail recharges, Bill payments, Money transfer, Money Withdrawal or Travel booking services at lowest cost through retailer TRAMO TECHNOLAB portal.
What is a TRAMO TECHNOLAB Retailer?Tramo Admin2023-06-08T11:53:21+00:00