Frequently Asked Questions (FAQ)

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Frequently Asked Questions (FAQ)2023-06-08T11:44:52+00:00

Frequently Asked Questions (FAQ)

Welcome to the Tramo FAQ page! Here, we have compiled a list of frequently asked questions to provide you with quick and helpful answers. Whether you are a customer or an agent using Tramo’s innovative services, this page aims to address common inquiries and provide valuable information. Explore the sections below to find answers to your queries about our products, services, security measures, and more. If you don’t find what you’re looking for, please don’t hesitate to reach out to our dedicated support team for further assistance. We are here to ensure your experience with Tramo is seamless and successful.

Feel free to adjust the description to align with your specific offerings and the tone of your brand.

If I make any Credit Card (Bills) payment how much time will it take to be paid?2023-06-08T12:26:22+00:00

It takes up to 3 working days for the payment to reflect on your credit card account.

If I make any BBPS (Bills) payment how much time will it take to be paid?2023-06-08T12:20:35+00:00

Your electricity provider will take 2 days to update your successful bill payment on their portal. You can check the final status on the portal after 3 or 4 days. (Important: Please always pay your electricity bill on or before the due date.)

What happens if my transaction is getting pending?2023-06-08T12:19:52+00:00
 Normally transaction always get success as success ratio is 99% plus (Depends on NPCI and Banks) , Still if pending issue occurs so below is the TAT to provide resolution for pending transactions. 
Transaction Type 
TAT For Pending Transaction 
T + 2 Working Days (3 days) 
T + 2 Working Days (3 days) 
2 Hours 
AEPS Settlement 
T + 2 Working Days (3 days) 
T + 2 Working Days (3 days) 
Why I am getting error “Your are not activated yet. Please contact with Administrator”?2023-06-08T12:17:28+00:00

This issue occurs only when ID is locked, for this issue we need to contact to our Distributor, Master distributor or Helpline Number: 0120-4315451, 0120-4315450; Email Id: (From registered mobile or Email)

Is the beneficiary customer also required to register for DMT or IMPS?2023-06-08T12:16:40+00:00

NO separate registration required for the beneficiary.

Is the facility of Stop Payments being available on Direct Money Transfer (DMT)?2023-06-08T12:23:12+00:00

NO, DMT is an immediate fund transfer service. After initiating the payment request, payment cannot be stopped or cancelled.

Where can customer register a complaint with reference to the DMT transaction?2023-06-08T12:22:12+00:00

Customer can lodge complaints pertaining to DMT transactions through TRAMO TECHNOLAB access points. Beneficiaries have to reach to their respective banks for any complaint while receiving the fund once successfully remitted by the remitter.

Will the DMT can be initiated for deleted beneficiary?2023-06-08T12:14:55+00:00

NO, on deleting the beneficiary, customer will not be able to transfer funds to that beneficiary unless added again.

How to take refund for failed transactions?2023-06-08T12:14:17+00:00

For any reason, if the DMT transaction has not processed or reflecting as pending, customer has to approach TRAMO TECHNOLAB access Point ( Helpline Number:0120-4315451,4315450; Email Id: to initiate refund process.

Will customer receive any intimation from the bank for completion of transaction?2023-06-08T12:13:36+00:00

On successful completion of the transaction, alerts will be sent on customer’s registered mobile number with the bank.

How long does it take for the money to get credited into the beneficiary account?2023-06-08T12:12:42+00:00

Mostly money gets credited into the beneficiary account instantly.

What happens in case customer provided wrong beneficiary details while sending money?2023-06-08T12:12:21+00:00

The funds will be remitted to the account details provided by the customer and the bank will not be liable for any wrong credit to the beneficiary as the bank relies completely on the details shared by the customer.

What is an IFSC code and is it mandatory?2023-06-08T12:09:30+00:00

YES, IFSC Code is mandatory. IFSC is short form for Indian Financial System Code and represents the Bank. This 11-character code helps to identify the individual bank branches that participate in the various online money transfer options like NEFT and RTGS.

IFSC Code Bank Code ZERO Branch Code
First 4 Digit 0 Last 6 Digits
Total 11 Digits
What all details required to register the Beneficiary in DMT?2023-06-08T12:06:32+00:00

One needs to have the beneficiary name, account number and the IFSC of the account.

Is there any limit for remitter to add number of beneficiaries?2023-06-08T12:05:53+00:00

NO, there is no limit as such for beneficiary addition

Will customer receive any notification from Bank regarding DMT remitter profile registration?2023-06-08T12:05:08+00:00

YES, SMS notification will be sent to customer for DMT registration along with DMT customer ID (if successful).

Is the customer needs to submit any physical identity proof (OVD) for conducting Direct Money Transfers (DMT)?2023-06-08T12:04:18+00:00

NO, the customer does not have to submit any physical identity proof (OVD) for processing the request.

Is Mobile number mandatory to initiate a Direct Money Transfer (DMT) transaction?2023-06-08T12:03:18+00:00

YES, Mobile number is the mandatory to initiate a DMT request

What are the pre-requisites for initiating a Direct Money Transfer (DMT) transaction?2023-06-08T12:02:03+00:00

The remitter should provide self-details and also must have a mobile no. Account Details of the Beneficiary

Who is eligible for requesting Direct Money Transfer (DMT)?2023-06-08T12:01:32+00:00

An Indian citizen, who is having a valid mobile number and don’t held any active account with the TRAMO TECHNOLAB.

How Domestic Money Transfer (DMT) is different from traditional Fund Transfers?2023-06-08T12:11:20+00:00

For remitting funds through Direct Money Transfer (DMT) the customer should not have an active account with the TRAMO TECHNOLAB
And can remit to any bank account holder, which is in contrast to the existing traditional fund transfer services.

What are the benefits of being a TRAMO TECHNOLAB Retailer or Distributor?2023-06-08T11:55:36+00:00

The TRAMO TECHNOLAB retailer becomes independent retailer who will earn high commission than any other retailer in market.

How do I discontinue being a TRAMO TECHNOLAB retailer or Distributor?2023-06-08T11:50:24+00:00

In case of discontinuation you need to contact Sales officer and tender your resignation to process for discontinuation.

What is the price and how do I become a TRAMO TECHNOLAB retailer or Distributor?2023-06-08T11:49:37+00:00

We have various plans to become a Retailer or Distributor or Master distributor.

What is TRAMO TECHNOLAB retail outlet?2023-06-08T11:53:41+00:00

A TRAMO TECHNOLAB retail outlets is shop where every customer will avail recharges, Bill payments, Money transfer, Money Withdrawal or Travel booking services at lowest cost through retailer TRAMO TECHNOLAB portal.

What is a TRAMO TECHNOLAB Retailer?2023-06-08T11:53:21+00:00
TRAMO TECHNOLAB is Online B2B portal for delivery of services like Recharges, Bill payments Money Transfer and Travel Booking.
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