Frequently Asked Questions (FAQ)
Welcome to the Tramo FAQ page! Here, we have compiled a list of frequently asked questions to provide you with quick and helpful answers. Whether you are a customer or an agent using Tramo’s innovative services, this page aims to address common inquiries and provide valuable information. Explore the sections below to find answers to your queries about our products, services, security measures, and more. If you don’t find what you’re looking for, please don’t hesitate to reach out to our dedicated support team for further assistance. We are here to ensure your experience with Tramo is seamless and successful.
Feel free to adjust the description to align with your specific offerings and the tone of your brand.
It takes up to 3 working days for the payment to reflect on your credit card account.
Your electricity provider will take 2 days to update your successful bill payment on their portal. You can check the final status on the portal after 3 or 4 days. (Important: Please always pay your electricity bill on or before the due date.)
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Transaction Type
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TAT For Pending Transaction
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DMT
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T + 2 Working Days (3 days)
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AEPS
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T + 2 Working Days (3 days)
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Recharge
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2 Hours
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AEPS Settlement
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T + 2 Working Days (3 days)
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MATM
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T + 2 Working Days (3 days)
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This issue occurs only when ID is locked, for this issue we need to contact to our Distributor, Master distributor or Helpline Number: 0120-4315451, 0120-4315450; Email Id: support@tramo.in (From registered mobile or Email)
NO separate registration required for the beneficiary.
NO, DMT is an immediate fund transfer service. After initiating the payment request, payment cannot be stopped or cancelled.
Customer can lodge complaints pertaining to DMT transactions through TRAMO TECHNOLAB access points. Beneficiaries have to reach to their respective banks for any complaint while receiving the fund once successfully remitted by the remitter.
NO, on deleting the beneficiary, customer will not be able to transfer funds to that beneficiary unless added again.
For any reason, if the DMT transaction has not processed or reflecting as pending, customer has to approach TRAMO TECHNOLAB access Point ( Helpline Number:0120-4315451,4315450; Email Id: support@tramo.in) to initiate refund process.
On successful completion of the transaction, alerts will be sent on customer’s registered mobile number with the bank.
Mostly money gets credited into the beneficiary account instantly.
The funds will be remitted to the account details provided by the customer and the bank will not be liable for any wrong credit to the beneficiary as the bank relies completely on the details shared by the customer.
YES, IFSC Code is mandatory. IFSC is short form for Indian Financial System Code and represents the Bank. This 11-character code helps to identify the individual bank branches that participate in the various online money transfer options like NEFT and RTGS.
| IFSC Code | Bank Code | ZERO | Branch Code |
| First 4 Digit | 0 | Last 6 Digits | |
| Total 11 Digits | |||
One needs to have the beneficiary name, account number and the IFSC of the account.
NO, there is no limit as such for beneficiary addition
YES, SMS notification will be sent to customer for DMT registration along with DMT customer ID (if successful).
NO, the customer does not have to submit any physical identity proof (OVD) for processing the request.
YES, Mobile number is the mandatory to initiate a DMT request
The remitter should provide self-details and also must have a mobile no. Account Details of the Beneficiary
An Indian citizen, who is having a valid mobile number and don’t held any active account with the TRAMO TECHNOLAB.
For remitting funds through Direct Money Transfer (DMT) the customer should not have an active account with the TRAMO TECHNOLAB
And can remit to any bank account holder, which is in contrast to the existing traditional fund transfer services.
The TRAMO TECHNOLAB retailer becomes independent retailer who will earn high commission than any other retailer in market.
In case of discontinuation you need to contact Sales officer and tender your resignation to process for discontinuation.
We have various plans to become a Retailer or Distributor or Master distributor.
A TRAMO TECHNOLAB retail outlets is shop where every customer will avail recharges, Bill payments, Money transfer, Money Withdrawal or Travel booking services at lowest cost through retailer TRAMO TECHNOLAB portal.